Agentic AI Collections

A faster, better way to make invoice collection calls

Automate your accounts receivable calls with AI-Powered invoice collection calls. The customisable AI Agent completes personalised conversations so you get paid, faster. Human escalation triggers and compliance safeguards ensure an enhanced customer experience.

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Trusted by leading credit teams

AI-powered, automated invoice collection calls

Spending too much time on manual, repetitive phone calls, chasing up invoices and following up payment dates? Agentic Collections from Credit Intell offers increased efficiency with decreased costs, faster payments equalling lower DSO and an enhanced, compliant customer experience.

The Old Way

Before Credit Intell

Manual calls slow down the collection process
Prone to human error and inconsistent messaging and follow ups
Human variability leads to compliance risks
Time consuming to make regular payment reminder and follow up calls
Days Sales Outstanding (DSO) and dispute resolution times are high
The New Way

After Credit Intell

Collections are fast and easy, DSO is down
Enhanced customer experience with consistent, accurate communications
Regulatory confidence thanks to built-in compliance checks
Save time with repetitive calls automated
DSO and dispute resolution time are reduced

Incredible client results

Our clients are achieving incredible results:

  • $420,000 collected across 1500 invoices in 3 weeks  (fresh food supplier)

  • 16 invoices collected totalling $47,000 (construction consultant)

  • $675,000 collected for 400 invoices in 3 months (service provider)

  • 166 invoices totalling $625,000 collected in 8 weeks (construction supplier)

Client testimonials

Our clients say we go above and beyond – hear what they have to say.

"The team have been so helpful, going above and beyond to get us up and running.”

Carla Eldridge

National Credit Manager, Paramount Liquor Group

"Their product gives us an organised paperless process which brings together everything we need in one place. It has helped us speed up the time taken to approve applications pleasing customers, our sales team and our finance team."

Jane Turner

Accounts Receivable, ABC Building Products

“Access Intell can have their online credit application platform integrated and up and running within 24 hours. This is a real feather in their cap.”

Natalie Webber

National Credit Manager, Volvo

FAQs

Have a question we haven't answered here? Contact our team for a prompt response.

Contact Us
Can I customise how the agent sounds?

Yes! There are 5 personality options to suit your brand (professional, friendly, empathetic, assertive or diplomatic) and 16 voices to choose from. You can also customise the initial call greeting.

Can I choose the time of day to make calls?

Yes, you can choose which times and day/s of the week for the Agent to make calls. You can also set maximum contact attempts and blackout particular dates e.g. public holidays.

What compliance safeguards are in place?

Some of the safeguards in place include the ability to automatically pause collections for accounts with pre-defined flags, proactively checking for statute-barred debts, option for meticulous identity verification before disclosing the nature of the call and real-time debtor distress signal detection that triggers escalations.

What if a customer complains about an AI invoice collection call?

The majority of clients are apologetic when reminded and pay straight away. They're embarrassed they forgot, grateful for the reminder and your relationship continues as normal. But that one squeaky wheel that complains about an AI call? They're making enough noise to drown out the sound of all the other successful collections. That "angry" customer isn't angry at your AI agent. They're angry they got caught not paying. The AI agent isn't the villain here - it's your shield. It puts a professional buffer between you and the awkward conversation.

Will an AI Agent negatively impact my brand and customer relationships?

The beauty of an AI Collection Agent is it's relentless professionalism. It doesn't take "I'll pay you next week" as gospel and then disappear for a month. It follows up. Again. And again. And again. But here's the genius part - it does it with the same professional tone every single time. No frustration creeping into its voice. No passive-aggressive comments. Just consistent, polite, unstoppable persistence. You know what your customers think when your AI calls for the fourth time about that overdue invoice? They don't think "these guys are annoying." They think "these guys are serious about getting paid." And suddenly, your invoice moves from the "deal with later" pile to the "deal with now" pile.

The truth is, customers who get offended by professional persistence in collecting legitimate debts aren't the customers you want to keep anyway. Good customers appreciate businesses that have their act together. They respect suppliers who value their own cash flow. They understand that consistent follow-up is just good business.

Capabilities

Full Features List

Agentic AI Collections Features
Automated AI-powered call handling, initiating and managing outbound collection calls without human intervention
Natural language understanding of debtor responses to adapt conversation flow accordingly
Personalised messaging, using invoice details, due dates, and payment methods to tailor each call
Programmable delivery of information such as payment options during the call
Compliance monitoring ensures all interactions follow legal, regulatory and ethical standards
Sentiment analysis to detect emotional tone and adjust approach or escalate to a human agent
Call recording and summary for audit, training, and compliance
Time and channel optimisation to call at optimal times, with ability to switch to other contact points (voicemail, SMS or email) if preferred
Escalation workflows to transfer complex or sensitive cases to human agents when needed
Accounting system integration to sync with existing systems, updating debtor status and notes automatically
Analytics dashboard tracks call outcomes, engagement rates, and payment conversions

Ready to get started?

Book a tailored demo with our team to learn how Credit Intell can help your business collect invoices, faster.