AI Agent unlocks half a million in paid invoices
$417,600.77 collected
2.5 weeks
Agentic AI Collections
Business Summary
This fresh food supplier has a large and diverse customer base across the UK. Due to the perishability of their products, customers order several times a week. Most customers pay on 7-day account terms, with a total accounts receivable balance of approximately $2,150,000.
The Challenge
Their dedicated offshore accounts team just couldn’t get control of the receivables. Too much time was spent on manual, repetitive calls, leading to a reactive strategy against only the most urgent outstanding invoices. Their cash flow was severely impacted. The business was motivated to bring this under control before the upcoming busy Christmas period.
The Solution
Agentic AI Collections was implemented to enhance the efficiency of their accounts team. The Agent was customised to suit their brand personality and tone, with human escalation workflows referring directly to the offshore team where necessary.
The Result
$417,600.77 was recovered across 1,590 invoices within just two and a half weeks by their customised AI Agent. Working tirelessly, politely and persistently, the Agent has fast-tracked the work of their offshore accounts team.
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